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Faty Djibril

Senior Operation and Support Engineer
French

40 years old
Driving License
Employed Available
Contact me
With 10 years of experience in supporting and operating critical platforms, I have built strong technical expertise that goes far beyond the expected scope: investigating hardware, operating systems, storage, and scripts, handling complex escalations, ensuring clear communication, and maintaining strong client relationships.

Passionate about Cloud Computing technologies, I have self-trained and started applying my newly acquired skills. My goal is now to move into Cloud-focused roles, leveraging both my background in critical operations and my keen interest in these innovative environments.

Feel free to browse these pages to learn more about my background and achievements, and don’t hesitate to get in touch.

Enjoy your visit!
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Experiences
  • Support and Integration of Big Data solutions (Geolocation Marketing, Public Safety, Messaging...)
Detailed Description
  • Lead support for new Cloud-based PFS
  • Configure and update Big Data solutions (geolocation, contextual marketing, SMSC, SMS Gateway …)
  • Investigate and debug scripts, OS, hardware, clusters, networks, and products
  • Manage customer escalations
  • Monitor bugs/issues and ensure SLA compliance
  • Provide on-call support
  • Write technical documentation and update the internal knowledge base
  • Deliver training sessions for customers and internal teams
  • Integration and Validation IPTV / BBOX Service Platforms
  • Functional and Technical validation of VOD, Catch-Up TV, and EPG services for TV and multi-device (mobile app, tablet, web, etc.)
Detailed Description
  • Provide support to production teams, participate in deployments, and conduct investigations on incidents
  • Write test strategies and test plans
  • Automate non-regression tests
  • Manage the Arris vendor on CMS VOD platform integration projects
  • Coordinate internal teams (PFS, products – STB, IAD, ONT, TV portal...) and QoS
  • Monitor issues and support their resolution
  • Integration and Validation of Service Platform IPTV / BBOX
  • Services Validation : Device Auto-Configuration and Updates
Detailed Description
  • Deploy new firmware across the fleet
  • Supervise BBOX and services (IPTV, Wi-Fi, VoIP…), report QoS data
  • Automate fleet monitoring of BBOX devices
  • Migrate VoIP from MGCP to SIP and IMS
  • Validate functional and technical aspects
  • PHP development of a data import and alarm reporting tool
Detailed Description
  • Configure and manage alarms in XML
  • Write technical documentation
  • Configure and create maps on OpenNMS (XML, PHP)
  • Context: Research on new home automation services in ISP offerings
  • Study of standards and protocols (CPL, WiFi, ZigBee, etc.): Home Networking and HealthCare (UPnP, Home Plug Alliance)
Detailed Description
  • Prototype a smoke detection simulator solution (6LoWPAN wireless modules), program in C
  • Simulate an ADSL Box gateway (IP/6LoWPAN)
  • Conduct feasibility studies on Device Management and data collection (TR-069, SNMP…)
  • Final Year Project — VoIP
  • Enterprise VoIP solution Implementation
Detailed Description
  • Install and configure Alcatel-Lucent IP-PBX systems
  • Install and configure IP phones (Alcatel-Lucent hardware/software, SIP phones hardware/software)
  • Implement advanced services on VAS platforms (voicemail, call groups, IVR, etc.)
  • Study interconnection with open-source (Asterisk) and proprietary servers (Cisco – SIP Trunking)